Frequently Asked Questions
About Matcha
All our matcha is grown and harvested in Japan. Like wine, the region shapes the flavour. Soil, climate, and altitude all play a part. Each product page tells you exactly where yours is from, so you know what's in your cup :)
Once opened, we recommend finishing your matcha within 3 months for the best flavour. Unopened, it keeps for up to 12 months. Check the best before date on the bottom of your tin!
Matcha likes to be looked after. Keep it in an airtight container, away from light, heat, and moisture. After opening, store it somewhere cool and dry — the fridge is its happy place!
Shipping & Orders
Currently, we only ship within Singapore. International delivery is something we're actively working towards, so stay tuned for updates ✨
If you’re based elsewhere and would love to order, drop us an email at hello@furinmatcha.com. We’re happy to discuss and help arrange delivery if shipping costs and duties are covered!
Ordering processing times: We process orders Monday to Friday (excluding holidays). Orders are generally processed within 1 to 3 business days from our warehouse. During high-volume periods, please allow an additional 2 to 3 days.
Order tracking: Once your order ships, you’ll receive a tracking number by email to follow your delivery on the carrier’s site.
You can expect your order to arrive within 3 to 5 business days after processing.